Frequently Asked Questions

Everything you need to know about your Milkshake beauty routine.

Are Milkshake products cruelty-free?

Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we only partner with suppliers who uphold the same standards.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return gently used products within 30 days of delivery for a full refund or store credit.

Do you offer international shipping?

We currently ship to over 25 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific region.

Are your products safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application if you have known sensitivities.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.